Privacy Policy

Recovery Places takes your trust and right to privacy seriously and processes as little personal data as necessary.  Nevertheless, to enable you to use our website and to deliver, improve and secure our website and its associated services and functions, Recovery Places needs to process some personal data. By using our website and/or registering an account you agree to have read and understood our Privacy Policy as set out below.

Who is the Data Controller?

Recovery Places CIC (referred to as “Recovery Places”) registered at 6 First Avenue, Worthing, West Sussex, BN14 9NH is the data controller and we are responsible for your personal data.

You may contact Recovery Places at any time concerning our Privacy Policy by using our [email protected] email address.

Information we collect about you

During your visit to our site and upon using certain functions, we may process personal information about you that includes the following:

Technical Data:

Your IP address, site login data, browser and operating system information including; type version, geolocation, platform and other technology information that you may use to interact with the website.

Contact Data:

Your email address, your name (first name and last name), your phone number and address.

Profile and Usage Data:

Information associated with your account including order history, user name and password, comments and ratings you may have submitted

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.

How we use this information

We process this information for the purpose of running, maintaining and securing our website and ensuring the information contained within is accurate, reliable and relevant to our visitors.

Certain visitors to our website choose to interact in ways that require Recovery Places to gather personally-identifying information. The amount and type of information that Recovery Places gathers depends on the nature of the interaction.

For example, we ask visitors who sign up for an account to provide a username and email address and subsequently, to set a password. Those who engage in transactions with Recovery Places – for example, by submitting recovery place listing information – are asked to provide additional information, including as necessary personal contact information, graphics, phone numbers and external URLs to process those transactions. In each case, Recovery Places collects such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor’s interaction with the website. Recovery Places does not disclose personally-identifying information other than as described below. Visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Website Visitors

Like most website operators, Recovery Places collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. The purpose in collecting non-personally identifying information is to better understand how visitors use the website. From time to time, Recovery Places may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Recovery Places also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on any listing pages, blogs or forums that we may make available. Recovery Places only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the website where the comment is left.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. Even though we use image compression software to strip meta data from images, you should still do this yourself should we decide to remove or change the software we use. Our image compression software takes place on our own servers and is not sent elsewhere for this to take place.

Aggregated Statistics

Recovery Places may collect anonymised statistics about the behaviour of visitors to its website. For instance, Recovery Places may monitor the most popular pages visited on the website. Recovery Places may display this information publicly or provide it to others.


Recovery Places recognise that online security and data protection is important to all users of our website.  We are committed to employing security measures to protect your information from access by unauthorised persons and to prevent accidental or unlawful processing, disclosure, destruction, loss, alteration and damage.  As the security of some communications via the internet is not completely secure, we cannot guarantee the security of any information that you disclose using your internet connection. You accept the inherent security implications of using the internet and the Group will accept no liability for any direct, consequential, incidental, indirect, or punitive losses or damages arising out of such an occurrence.

Protection of Certain Personally-Identifying Information

Recovery Places discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and third-party organisations that (i) need to know that information in order to process it on Recovery Places behalf or to provide services available on our websites, and (ii) that have agreed not to disclose it to others.

Recovery Places will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Recovery Places discloses potentially personally-identifying and personally-identifying information only if required to do so by law.


We retain personal information for as long as we reasonably require it for legal or business purposes. In most cases this is for as long as you have an account on the website to allow us to process your actions on the site.  For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. You can delete your personal data at any time or request us to do it for you.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue should we wish to do so.

Links to other sites

Our website includes links to other websites that we do not own, operate or control. Some of these links have been provided by our website visitors. Our website may also include third-party plugins and applications.  By using these links, plugins or applications we encourage you to read the terms and conditions and privacy policies for each as we are not responsible and only facilitate your ability to use them via our website.


Our website may place cookies on your computer for the purpose of facilitating your use of the service and to find out the service may be improved. Cookies are small text files that are stored on your computer by your browser when you visit a website.  Examples are: your language preferences, logging into an account, remembering your login credentials.

You may delete cookies after your visit to the website through your browser application (or by using third party software). You may also block cookies from being used on the site. This may vary from device to device and browser to browser, but the process can normally be found in preferences, privacy or security settings

The purposes for the use of Cookies on our website may include the following:

Processes: Aimed at making our website work in the way you expect and to improve usability (user experience). For instance, we use a Cookie that tells us whether you have already signed up for an account.

Authentication, Security, & Compliance: Aimed at preventing abuse, fraud and also to protect your data from unauthorised parties, and to comply with legislative and compliance requirements. For instance, we use cookies to ascertain if you are logged in to the website.

Preferences: Aimed at remembering information about how you prefer the website to behave and look. For instance, we may use a cookie that tells us whether or not you have allowed us to use your device’s geolocation data.

Notifications: Aimed at allowing or preventing notice(s) of information or options that we believe may improve your use of the website. For instance, we may use a cookie that helps us to stop displaying specific information if you have already seen it.

Advertising: If we chose to include advertising, cookies may be used to make advertisements more relevant to you by advertisers. For instance, we may use Cookies to display adverts based on your liking, preferences and interests, such as adverts that are served to you based on your visits to other websites, or to inform us if you have recently clicked on an advert.

Analytics: Intended to help us understand how you use our website. For example, we use a cookie that allows us to know how our search suggestions correlate to your interactions with the search page.

If you leave a comment on our site (if enabled) you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish a listing, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Business Transfers

If Recovery Places, or substantially all of its assets, were acquired, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Recovery Places will acquire access to your personal information as set forth in this policy.

Privacy Policy Changes

Although any changes are likely to be minor, Recovery Places may change its Privacy Policy from time to time, and at Recovery Places sole discretion or where required to do so by law. Recovery Places encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change to this Privacy Policy will constitute your acceptance of such change.

Your Rights

Under the General Data Protection Regulation, you, as a data subject have a number of rights which are detailed below. Some of these only apply in specific circumstances.

Access to personal data: You have a right to request a copy of the personal data that we hold about you.

Correction of personal data: You can request us to rectify and correct any personal data that we are processing about you which is incorrect.

Right to withdraw consent: Where we have relied upon your consent to process your personal data, you have the right to withdraw that consent.

Right of data erasure: You can request us to erase your personal data where there is no compelling reason to continue processing

Right to data portability: This right allows you to obtain your personal data that you have provided to us with your consent or which was necessary for us to provide you with in relation to your use of our website and/or marketing activities in a format which enable you to transfer that personal data to another organisation.

Right to restrict processing of personal data: You have the right in certain circumstances to request that Recovery Places suspend our processing of your personal data.

Right to object to processing of personal data: You have the right to object to our use of your personal data which is processed on the basis of our legitimate interests.

Rights relating to automated decision making and profiling: You have the right not to be subject to a decision which is based solely on automated processing where that decision produces a legal effect or otherwise significantly affects you.

You can find more information about your rights at the Information Commissioner’s Office (ICO) –

For any requests related to your personal information or to exercise any of your rights please email us at [email protected].  We may need to request information from you to help us carry out your request, in particular, specific information to help us confirm your identity to ensure personal data is not disclosed to someone who does not have the right to the information.

Please ensure any request is clearly marked as such within the email subject line.  You will not have to pay to access your personal data, however, if your request is clearly unfounded, repetitive or excessive, we may; charge a fee, refuse to comply with your request, completely remove your personal which we hold.

This privacy policy should also be read in conjunction with our Terms and Conditions of Use.

Updated: 16th May 2018